1. Introduction
REVE Systems ("REVE Systems," "we," "us," or "our") respects your privacy and is committed to protecting personal information processed through REVE Meeting Room.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access or use REVE Meeting Room, including its website, applications, online meetings, and related features (collectively, the "Service").
This Policy applies to meeting hosts, account holders, participants, invited guests, website visitors, and other individuals who interact with the Service.
This Policy should be read together with the REVE Meeting Room Terms of Service and any applicable subscription agreement, organizational agreement, or additional privacy notice.
By using the Service, you acknowledge that you have read this Policy. Where consent is legally required for a particular processing activity, we will seek that consent as required by applicable law.
2. Company Information
REVE Meeting Room is a product of REVE Systems.
Company: REVE Systems
Bangladesh Office: REVE Centre, Purbachal Express Highway, Dumni, Khilkhet, Dhaka, Bangladesh
Telephone: +880 1811-412835
Website: https://www.revesoft.com/
For privacy-related enquiries, please use the contact details provided at the end of this Policy.
3. Personal Information We Collect
The types of personal information we collect depend on how you use REVE Meeting Room, which features are enabled, and whether you access the Service through an individual or organizational account.
3.1 Account and Profile Information
When you create or use an account, we may collect:
- Full name or display name.
- Email address and telephone number, where provided.
- Username, account ID, and authentication information.
- Organization name, job title, or department, where applicable.
- Account preferences and profile settings.
- Subscription, license, and account administration information.
We use this information to create and manage accounts, authenticate users, provide access to the Service, and communicate with account holders.
3.2 Meeting and Participant Information
When you schedule, host, or join a meeting, we may collect information such as:
- Meeting title, description, invitation details, and scheduled time.
- Host and participant names or display names.
- Participant identifiers and registration information, where applicable.
- Meeting start time, end time, duration, and attendance information.
- Meeting access and participation records.
- Meeting settings and participant permissions.
This information helps us operate meetings, manage access, maintain service functionality, and support account administration.
3.3 Audio, Video, and Other Meeting Content
Depending on the features you use, the Service may process content that you or other participants choose to share, including:
- Audio and video streams.
- Microphone and camera input.
- Screen-sharing content.
- In-meeting chat messages.
- Shared files, presentations, and documents.
- Whiteboard content, annotations, polls, and other collaboration materials.
- Meeting recordings, transcripts, or summaries, where those features are available and enabled.
Meeting content may include personal, confidential, or sensitive information. Users and meeting hosts should exercise appropriate care when sharing such information.
The actual collection, storage, and processing of meeting content depend on the features enabled, account settings, service architecture, and applicable agreements.
3.4 Device and Technical Information
When you access the Service, we may automatically collect certain technical information, including:
- Device type and operating system.
- Browser type and version.
- IP address and general network information.
- Application version and technical identifiers.
- Connection status and network performance.
- Audio and video quality metrics.
- Error reports, diagnostic information, and technical logs.
We use this information to maintain compatibility, troubleshoot issues, monitor performance, protect the Service, and investigate potential security incidents.
3.5 Usage Information
We may collect information about how you interact with REVE Meeting Room, including:
- Features accessed and used.
- Meeting participation and connection events.
- Login activity and authentication events.
- Application performance and error patterns.
- Service configuration and settings.
- Website navigation and interactions with available features.
We use usage information to understand service performance, improve reliability, maintain security, and support users.
3.6 Communications and Support Information
If you contact REVE Systems for assistance, provide feedback, submit an enquiry, or report a technical issue, we may collect the information you provide, including your contact details, the contents of your communication, relevant attachments, and associated support records.
We use this information to respond to enquiries, troubleshoot issues, provide assistance, and maintain appropriate business records.
3.7 Billing and Transaction Information
If paid subscriptions or other paid services are available, we may process information necessary to administer payments and commercial relationships, such as:
- Billing contact and organization details.
- Subscription and license information.
- Transaction references, amounts, and payment status.
- Invoices and relevant accounting records.
Payment card or banking information may be processed by an authorized payment provider, depending on the payment method used. The information collected or retained by REVE Systems will depend on the payment arrangement and applicable technical integrations.
We do not claim that payment information is processed exclusively by third parties unless the relevant payment arrangements establish this.
3.8 Information from Organizations and Third Parties
If you use REVE Meeting Room through an employer, educational institution, or another organization, we may receive account or participant information from that organization.
We may also receive relevant information from authorized resellers, integration partners, or third-party services that you or your organization choose to connect, subject to applicable permissions and agreements.
4. How We Use Personal Information
We process personal information for legitimate operational purposes and other purposes permitted by applicable law.
These purposes may include:
4.1 Providing the Service
To create and manage accounts, facilitate meetings, authenticate participants, deliver collaboration features, administer licenses, and maintain the functionality of REVE Meeting Room.
4.2 Managing Meetings and Collaboration
To facilitate invitations, manage meeting access, display participant information, support collaboration features, and provide meeting-related functionality.
4.3 Maintaining Security
To authenticate users, investigate suspicious activity, prevent unauthorized access, detect abuse, protect system integrity, and respond to security incidents.
4.4 Providing Customer Support
To respond to enquiries, investigate technical issues, diagnose errors, provide assistance, and communicate relevant information about the Service.
4.5 Improving Performance and Reliability
To understand service usage, troubleshoot technical problems, assess performance, test updates, and improve the reliability and usability of REVE Meeting Room.
Where appropriate, we may use aggregated or de-identified information for analytical and service-improvement purposes.
4.6 Managing Commercial Relationships
Where applicable, to administer subscriptions, process transactions, maintain invoices, manage contractual obligations, and communicate with business customers.
4.7 Communicating Updates
To send important service announcements, security notifications, account-related messages, policy updates, and responses to requests.
Where permitted by applicable law, we may also send product news or promotional communications. You may opt out of marketing communications where an opt-out mechanism is available. Essential service and security communications may still be necessary.
4.8 Meeting Legal Obligations
To comply with applicable laws, respond to valid legal requests, enforce our agreements, resolve disputes, and protect the rights, safety, and security of users and other parties.
5. How We Handle Meeting Content
REVE Meeting Room enables users to communicate and collaborate online. Meeting content may contain confidential business information, personal information, or other material that users do not intend to share publicly.
5.1 Processing Meeting Content
We process meeting content as necessary to provide the features you or your organization use, subject to the applicable service configuration, contractual arrangements, and legal requirements.
5.2 Access to Meeting Content
Access to meeting content by REVE Systems personnel, service providers, or other authorized parties depends on the relevant feature, technical architecture, account configuration, support requirements, and applicable agreements.
Where access is necessary for technical support, troubleshooting, security, or legal compliance, it should be limited to the extent reasonably necessary and subject to applicable safeguards.
We do not make a blanket guarantee that meeting content is inaccessible to all REVE Systems personnel unless that restriction is supported by the actual system architecture and applicable policies.
5.3 Meeting Recordings
Where recording functionality is available, recordings may contain participants' voices, images, shared screens, chat messages, or other meeting content.
Meeting hosts and account administrators are responsible for using recording features appropriately and providing required notices or obtaining required consent from participants.
Access to recordings, their storage location, and their retention period depend on the available functionality, account settings, and applicable agreements.
5.4 Transcription, Summarization, and AI Features
If transcription, summarization, translation, or other AI-powered features are available and enabled, the relevant meeting content may be processed to provide those features.
The scope of processing depends on the feature, its technical implementation, and the applicable product settings.
Information about whether meeting content is used to train AI models, whether third-party AI providers are involved, and what controls are available will be provided in the applicable product documentation or supplementary privacy notice where relevant.
REVE Systems should publish a specific commitment regarding AI training only after confirming the actual data-processing practices of REVE Meeting Room and its service providers.
6. How Personal Information Is Shared
We do not treat personal information as a commodity. We may disclose or make information available only where necessary for the purposes described in this Policy, with appropriate authorization, or as otherwise permitted or required by law.
6.1 Within Your Organization
If you use REVE Meeting Room through an organizational account, authorized administrators may be able to access account information, usage records, meeting details, and other information depending on the organization's permissions and the features enabled.
Organizations may have their own policies governing employee or participant information. Please contact the relevant organization if you have questions about its handling of your data.
6.2 With Meeting Hosts and Participants
Other meeting participants may see your display name and other information made available through your profile or meeting settings.
Participants may also receive content you choose to share, including audio, video, chat messages, presentations, and files.
Depending on the features available, a host or participant may record, capture, or share meeting content. Users should avoid sharing information with a meeting unless they are comfortable with the intended audience having access to it.
6.3 With Service Providers
We may use third-party service providers to support functions such as hosting, infrastructure, software maintenance, customer support, communications, analytics, security, and payment processing.
Where these providers process personal information on our behalf, their access should be governed by appropriate contractual, technical, and organizational safeguards, consistent with applicable law.
The providers involved will depend on the actual deployment and configuration of REVE Meeting Room.
6.4 With Authorized Partners and Resellers
Where a customer obtains REVE Meeting Room through an authorized reseller or business partner, relevant account, license, or support information may be shared as necessary to administer the relationship and provide the Service.
6.5 Through Third-Party Integrations
If you or your organization enables a third-party integration, information may be shared with that service according to the integration's functionality, permissions, and configuration.
The third party's own privacy policy and terms may govern its subsequent processing of information.
We encourage users to review the policies of third-party services before enabling an integration.
6.6 For Legal and Security Reasons
We may disclose information when reasonably necessary to:
- Comply with applicable laws or valid legal processes.
- Investigate suspected fraud, abuse, or security incidents.
- Enforce our agreements and protect our legal rights.
- Protect the safety and rights of users, employees, or other parties.
- Respond to circumstances requiring disclosure under applicable law.
Where legally permitted and appropriate, we will seek to limit such disclosures to the information reasonably necessary for the relevant purpose.
6.7 Corporate Transactions
If REVE Systems undergoes a merger, acquisition, restructuring, or transfer of relevant business assets, personal information may be disclosed to the parties involved where necessary and legally permitted.
Any continued processing will remain subject to applicable law and relevant privacy commitments.
7. Cookies and Similar Technologies
The REVE Meeting Room website or application may use cookies, local storage, and similar technologies, depending on the implementation.
These technologies may support the following purposes:
- Essential functionality: Maintaining sessions, supporting authentication, and protecting the Service.
- Preferences: Remembering settings and user preferences.
- Analytics: Understanding website usage and identifying technical issues.
- Marketing: Measuring or supporting promotional activities, where implemented and permitted.
Where consent is required for non-essential cookies or similar technologies, we will seek consent as required by applicable law.
You may be able to manage cookie preferences through available website controls or your browser settings. Disabling certain technologies may affect the functionality of the website or Service.
The actual cookies, analytics tools, and preference controls used by REVE Meeting Room should be described in a separate cookie notice or cookie settings interface where appropriate.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable agreements and legal requirements.
Retention periods may depend on:
- The type and sensitivity of the information.
- The duration of the account or customer relationship.
- The features used and the settings selected.
- The instructions of the relevant organization or account owner.
- Applicable legal, accounting, and regulatory obligations.
- The need to resolve disputes, investigate incidents, or enforce agreements.
Meeting recordings, shared files, and other meeting content may be retained according to the applicable account settings, service configuration, and contractual arrangements.
When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it in accordance with applicable law and our retention procedures.
Some information may remain in backups or records for a limited period before being deleted through routine processes, or may be retained where required by law.
Specific retention periods should be communicated in the relevant product documentation or customer agreement where necessary.
9. Data Storage and International Transfers
REVE Systems operates internationally, and the locations in which personal information is stored or processed may depend on the deployment, infrastructure providers, support arrangements, and contractual commitments applicable to REVE Meeting Room.
Personal information may be processed in countries other than the country in which you reside, subject to applicable law and relevant contractual safeguards.
Where international transfers are subject to legal requirements, REVE Systems will take the measures required by applicable law.
The applicable customer agreement or supplementary privacy notice may specify particular data storage locations or residency commitments.
Users with specific data residency or regulatory requirements should confirm the relevant arrangements with REVE Systems before using the Service.
REVE Systems does not make a universal data residency commitment under this Policy unless such a commitment is expressly established in the applicable product documentation or written agreement.
10. Data Security
REVE Systems recognizes the importance of protecting personal information against unauthorized access, disclosure, alteration, loss, or destruction.
Depending on the Service architecture and deployment, security measures may include access controls, authentication mechanisms, network security, software updates, technical monitoring, and procedures for handling security incidents.
We aim to implement and maintain appropriate technical and organizational safeguards that reflect the nature of the information processed and the risks associated with the Service.
No online service or method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Users should protect their login credentials, use appropriate device security, avoid sharing meeting links with unauthorized individuals, and promptly report suspected account compromise or other security concerns.
Where required by applicable law or agreement, REVE Systems will notify relevant parties of qualifying personal data breaches.
11. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights relating to your personal information.
These rights may include:
- Access: Request information about personal data processed about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of personal information where legally applicable.
- Restriction: Request restriction of certain processing activities where a legal basis exists.
- Objection: Object to certain types of processing where applicable law provides this right.
- Consent withdrawal: Withdraw consent where processing is based on consent.
- Data portability: Request a copy of eligible personal information in a commonly used format where required by law.
These rights are subject to applicable legal conditions, exceptions, and the rights of other individuals.
11.1 How to Submit a Request
To submit a privacy-related request, contact REVE Systems using the contact details in Section 17.
Please describe your request clearly and identify the Service or account involved. We may request reasonable information to verify your identity before responding.
We will handle eligible requests in accordance with applicable law. Response times may vary depending on the nature of the request, the information involved, and the legal requirements that apply.
11.2 Organizational Accounts
If you access REVE Meeting Room through an employer, educational institution, or another organization, that organization may control the account and determine how certain personal information is used.
In such cases, please contact your organization's administrator first for requests concerning meeting records, account information, or other data managed by the organization.
REVE Systems will assist the organization where required by applicable agreements and law.
11.3 Marketing Preferences
Where marketing communications are sent, you may opt out using the unsubscribe mechanism provided or by contacting us.
Opting out of marketing does not necessarily prevent essential service notifications, security alerts, billing messages, or other communications necessary to administer the Service.
12. Children's Privacy
REVE Meeting Room is not specifically intended for children unless the relevant product offering, organizational arrangement, and applicable law permit such use.
Where children are permitted to use the Service through an educational institution or another authorized organization, the relevant organization and REVE Systems must comply with the applicable requirements concerning children's personal information, including any required notices and consent.
We do not intend to collect children's personal information unlawfully. If you believe that personal information has been collected in circumstances that violate applicable law, please contact us so that the matter can be reviewed and appropriate action can be taken.
Any age restrictions or special rules for educational deployments should be specified in the applicable product terms and privacy notices.
13. Third-Party Websites and Services
The Service may contain links to third-party websites or support integrations with external applications.
REVE Systems does not control the privacy practices of independent third parties. When you visit an external website or use a third-party service, that service's privacy policy and terms may apply.
We encourage users to review those policies before providing personal information or authorizing an integration.
14. Business Customers and Data Processing
When an organization uses REVE Meeting Room to host meetings or manage its users, the organization may determine the purposes for which certain personal information is processed.
Depending on the circumstances and applicable law, the organization may act as the data controller or equivalent decision-maker, while REVE Systems may process information on the organization's behalf.
In other circumstances, REVE Systems may independently determine the purposes and means of processing, such as for account administration, website operations, security, or its own business communications.
The respective responsibilities of REVE Systems and its customers depend on the nature of the processing, applicable law, and the relevant agreements.
Where required, additional data processing terms may be established in a separate agreement or Data Processing Addendum (DPA).
Business customers should ensure that they have the necessary authority to provide personal information to REVE Meeting Room and that appropriate notices, permissions, and consents are in place.
15. Changes to This Privacy Policy
REVE Systems may update this Privacy Policy to reflect changes in the Service, technical operations, business practices, or applicable legal requirements.
When changes are made, we will update the "Last Updated" date and publish the revised Policy on the relevant website or through another appropriate channel.
Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.
We encourage users to review this Policy periodically to stay informed about how personal information is handled.
16. Governing Law
This Privacy Policy is subject to applicable data protection and privacy laws.
The governing law and dispute resolution arrangements applicable to your use of REVE Meeting Room may be specified in the Terms of Service or a separate written agreement.
Nothing in this Policy is intended to remove or restrict any mandatory privacy rights available to individuals under applicable law.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about the handling of personal information through REVE Meeting Room, please contact REVE Systems.
REVE Systems
Bangladesh Office:
REVE Centre, Purbachal Express Highway, Dumni, Khilkhet, Dhaka, Bangladesh
Telephone: +880 1811-412835
Website: https://www.revesoft.com/
Privacy Contact Email: info@revesoft.com
Please include "REVE Meeting Room Privacy Request" in the subject line of your email where appropriate, and avoid including passwords or unnecessary sensitive information in your request.
This Privacy Policy is intended to explain the general privacy practices applicable to REVE Meeting Room. Specific processing activities, feature availability, retention periods, and contractual obligations may be governed by additional product documentation or written agreements.